Shipping policy

This Shipping Policy applies to all purchases made through our website: https://nerowellness.com ("Website") operated by Nero Wellness.

We are committed to delivering your order as quickly and efficiently as possible. Please review the details below to understand how our shipping process works.


SHIPPING LOCATIONS

We currently ship to the United States and select international destinations. If your country is not listed at checkout, we unfortunately do not offer shipping to that location at this time.

All orders are shipped from our USA-based warehouse to ensure faster delivery times and reliable service.


PROCESSING TIME

Orders are processed and shipped Monday through Friday, excluding public holidays. Most orders are processed within 1-2 business days after the order is placed.

During peak periods or sales events, processing times may be slightly longer due to increased order volume. We appreciate your patience and will do our best to ensure your order ships promptly.


SHIPPING TIMES

Shipping times vary depending on your location:

  • United States: 5-9 business days (standard shipping)
  • International: 7-15 business days (depending on location)


Please note that these are estimated delivery times and are not guaranteed. Delivery delays can occasionally occur due to factors beyond our control, such as customs processing, postal service delays, or inclement weather.


TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email confirmation containing your tracking number. Please allow up to 48 hours for the tracking information to update.

You can track your order status using the tracking link provided in your email.


SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and order value. Occasionally, we offer promotions such as FREE SHIPPING on select orders or bundles, which will be clearly indicated on our Website.


DUTIES, TAXES, AND IMPORT FEES (INTERNATIONAL ORDERS)

For international orders, your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Nero Wellness is not responsible for these charges if they are applied and are your responsibility as the customer.

We recommend contacting your local customs office for further information before placing your order.


WRONG ADDRESS DISCLAIMER

It is the responsibility of the customer to ensure that the shipping address provided at checkout is correct. We are not responsible for packages delivered to an incorrect address due to an error on the customer’s part.

If you realize your shipping address is incorrect, please contact us immediately at support@nerowellness.com. We will do our best to accommodate your request, but we cannot guarantee changes once your order has been processed.


LOST OR STOLEN PACKAGES

Once your order has been marked as delivered by the carrier, Nero Wellness is not responsible for lost, stolen, or misplaced packages. We recommend ensuring that your delivery address is secure.

If your package appears lost during transit, please contact us at support@nerowellness.com, and we will assist in locating your order.


QUESTIONS ABOUT SHIPPING?

If you have any questions about your order or this Shipping Policy, please contact us:

Nero Wellness

Email: support@nerowellness.com

We are happy to assist you and ensure a smooth delivery experience.

Thank you for choosing Nero Wellness. We appreciate your business and support!