Refund policy

REFUND & RETURNS POLICY

Thank you for shopping with Nero Wellness. We stand behind the quality of our products and want you to feel confident in your purchase. If you are not completely satisfied, we offer a straightforward 90-Day Money Back Guarantee on your purchase of the Nero Kegel Trainer.


Please review our policy below:

90-DAY MONEY BACK GUARANTEE

If you are not satisfied with your Nero Kegel Trainer, you have 90 days from the date of delivery to request a full refund.

To be eligible for a refund:

  • You must request your refund within 90 days of receiving your order.
  • The product must be returned in its original condition, with all accessories and packaging included.
  • Proof of purchase (order number or confirmation email) must be provided.


HOW TO REQUEST A REFUND

To initiate a return and refund, please contact us at support@nerowellness.com with the following information:

  • Your full name
  • Order number
  • Reason for return

Our customer support team will provide you with detailed return instructions.


RETURN SHIPPING

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service to ensure your return is received.


REFUND PROCESS

Once we receive your returned product and verify its condition, your refund will be processed to your original payment method.

Please allow up to 7-10 business days after we receive your return for your refund to appear on your account, depending on your payment provider.


NON-REFUNDABLE ITEMS

Please note that the following are not eligible for refunds:

  • Digital products (such as eBooks, guides, or audio programs) once accessed or downloaded.
  • Gift cards.
  • Shipping costs (original shipping fees are non-refundable).


DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us at support@nerowellness.com within 7 days of delivery with photos of the damage. We will be happy to send you a replacement at no extra cost.


LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@nerowellness.com.


CONTACT US

For any questions about this Refund & Returns Policy, please contact us at:

Nero Wellness

Email: support@nerowellness.com

Thank you for choosing Nero Wellness. We value your trust and look forward to helping you achieve your goals!